Refund Policy

Refund Policy

Last updated: 3/5/2026

At HydroNova.store, customer satisfaction is important to us.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

• The item must be unused  
• The item must be in its original packaging  
• Proof of purchase is required

Non-Returnable Items

Certain items may not be eligible for returns due to hygiene or safety reasons.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the product.

Return Shipping

Customers may be responsible for return shipping costs unless the item arrived damaged or incorrect.

Contact

To request a return or refund, please contact:

[support@HydroNova.store]